The Vision X Warranty Process

Standard Warranty          

1 Year Limited Warranty

 1.     Proof of purchase is required to validate warranty and is valid from the original date of purchase. All products must be bought through a Vision X Authorized Dealer or one of their dealers/resellers.

2.     Improper installation, accident, abuse, neglect and normal wear are not covered under warranty.

3.     Lights operated in environments over 120o Fahrenheit are not covered under warranty.

4.     Warrantied items will be repaired to working condition and returned without cosmetic alterations.

5.     Warranties should be handled through the dealer/reseller the product was purchased from, customer is responsible for delivery to Vision X Returns in Washington.

6.     If product is not under warranty, customers will be responsible for return shipping charges.

7.     Additionally, non-warrantied items can be repaired at the customer’s expense of parts and labor, at the discretion of Vision X Lighting, who will provide an estimated repair cost before proceeding with the repair.

 

Extended Warranty        

Limited Life Time Warranty for Consumer Markets
3 Year for Commercial Markets

1.     Proof of purchase is required to validate warranty and is valid from the original date of purchase. All products must be bought through a Vision X Authorized Dealer or one of their dealers/resellers.

2.     Improper installation, accident, abuse, neglect and normal wear are not covered under warranty.

3.     Lights operated in environments over 150o Fahrenheit are not covered under warranty.

4.     Warrantied items will be repaired to working condition and returned without cosmetic alterations.

5.     Warranties should be handled through the dealer/reseller the product was purchased from; customer is responsible for delivery to Vision X Returns in Washington.

6.     If product is not under warranty, customers will be responsible for shipping return shipping charges.

7.     Additionally, non-warranted items can be repaired at the customer’s expense of parts and labor, at the discretion of Vision X Lighting, who will provide an estimated repair cost before proceeding with the repair.

 

How to Return your Lights

1.       You will need to contact Vision X to receive a Return Merchandise Authorization Number (RA #). This number is what you will use to track your return all the way through the process.

2.       The product will need to be securely packaged with an RA # clearly labeled on the outside of the box.

3.       Ship to Vision X (Address below).

Vision X USA
1601 Boundary Blvd
Auburn, WA 98001

4.        Once Vision X receives the product you will be notified via email.

5.       Vision X test and repair the light back to optimal working condition.

6.       Vision X will ship back the light to you free of charge.